Fri, Mar 03,2017
PRETORIA, South Africa, March 3, 2017 – Ford South Africa today announced that progress has been made with the implementation of the safety recall for the 1.6-litre Ford Kuga. More than 63% of the affected vehicles have already been repaired and returned to their owners, who can now enjoy ongoing peace of mind.
The company emphasized, however, that a number of the affected vehicles have not yet been brought in to Ford dealers across the country for the required repair. Ford urges all customers who haven’t yet participated in the recall to do so as a priority. Since the inception of the recall Ford has been providing complimentary courtesy cars to all affected customers to minimise the inconvenience to them and this process is still in place.
“Our dealers are working tirelessly replacing parts, testing and verifying the integrity of the cooling system, ensuring the latest software updates are applied and getting customers back into their vehicles,” said Jeff Nemeth, President and CEO, Ford Motor Company of Southern Africa.
“By Thursday, March 2, the safety recall action had been completed on almost 2,800 vehicles, with this number increasing daily,” Nemeth added. “Ford and our dealers continue to do everything we can to minimise inconvenience for our customers, and to ensure their driving safety and satisfaction.”
A total of 4,556 model year 2013 and 2014 1.6-litre Ford Kugas, built between December, 2012 and February, 2014, are affected by the safety recall in South Africa. The recall is a two-phased process.
Once the current stage of the safety recall is completed, and with proper maintenance of the cooling system, the 1.6 Kuga is safe to drive. Ford confirmed that there have been no reports of a Kuga catching fire after the completion of the safety recall action.
In another of its planned regular updates to the National Consumer Commission (NCC), Ford met with the commission on March 2 and provided a comprehensive update on the progress made with the Kuga recall.
The second stage of the recall will be a further product enhancement. Currently, Ford is ensuring that the changes to be made are thoroughly tested, and will communicate with customers about stage two as soon as the process is ready.
Ford South Africa has taken the following steps to minimise any inconvenience its customers may have experienced:
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